About Us

3M Health Care Services and Consulting (HCSC) provides strategic and implementation support to health care organizations to improve clinical processes, facility economics, regulatory compliance and staff knowledge.

As the services unit of 3M Health Care in Canada, HCSC provides evidence-informed and best practice-based recommendations that are not directly affiliated with any product interests within 3M.

As a Lean Six Sigma company, 3M has extensive experience in project execution within its own operations, as well as externally with both Suppliers and Customers.

Lean Six Sigma is not just a set of tools, but also a business operating philosophy. The customer is the focus of all activity, and the value attached to a service or product is defined from the customer’s point of view.

Lean Six Sigma helps to eliminate "non-value added" activities, and the customer reaps the maximum benefit.

Why Lean Six Sigma? The answer lies in two powerful concepts:

1. Outcomes are the result of what goes into a process, and
2. Good processes can be linked to speed, efficiency and elimination of waste.

Lean Six Sigma has helped 3M reduce defects in quality and eliminate variation in processes. Reducing waste in all its forms increases process speed, resulting in faster processes that are focused on building exceptional quality and value for the customer.

In the Health Care setting 3M has successfully applied Lean Six Sigma principles and tools to execute projects in Patient Care and Process Flow Improvement in various areas.

By combining change management principles with proven process improvement methodologies, 3M HCSC offers a unique and easily customized menu of services to help organizations make data driven and evidence informed decisions that meet their strategic goals.