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Service / Customer Care

Our Service and Customer Care provides the link in the partnership between you and 3M - the personal link that ensures we are providing the best solution for your library, managing the smooth implementation of that solution, and that our solution continues to deliver on its promise to you over the long term.

 Service

3M Library Systems Service Agreement

The 3M Service Agreement is designed for libraries that have come to depend on today’s increasingly complex systems and equipment. Under the agreement, you pay one fixed fee for all 3M equipment repairs.* If your system ever goes down, you know exactly who to call for expert help. Everything needed to restore your equipment to its original working condition is covered, including parts, labor and modifications. The agreement also includes the cost of any hardware and software updates necessary to keep your systems in good working order.

As a 3M Service Agreement customer, you can reach one of our representatives during business hours. Your requests get first priority. In fact, if you place a call in the morning, you can expect a technician at your site by the end of the next business day.

3M trained technicians are located in all major city centers. Technicians have all the tools required to repair equipment and most parts on hand. Most other parts in are held in warehouses across Canada, and can be couriered overnight.

Don’t risk extended downtime and customer inconvenience. Invest in a 3M Service Agreement today.

Warranty

All new 3M Library Systems/Materials Flow Management products carry a complete parts and labour guarantee for 12 months from the installation date. This includes:

  • full parts and service coverage
  • priority response
  • 4 hour call return service
  • phone fixes
  • 9 hour on-site response*
  • automatic critical software and hardware upgrades

*for zone 1 customers

Service Requests
For expert service, contact our service representatives at 1-800-268-6235.
3M Satisfaction Guarantee
3M offers a 100% SATISFACTION GUARANTEE on all 3M Library Systems/Materials Flow Management products. Products are shipped and invoiced Net 30 days condition. If, at the end of 12 months from shipdate, the library is not satisfied with the performance of the equipment, 3M will accept the equipment back and offer a full refund of the original invoiced price, excluding the cost of the 3M RFID Tags and Tattle-Tape™.